Client Services

Our existing and potential clients are a valuable asset to us. We are committed to meeting their needs and fulfilling their requests as quickly and efficiently as possible, ensuring exceptional service and satisfaction at every step.

Our client is our partner

our existing and potential client represent an important asset. We should meet his requirement, request as fast as possible.

Our Communication Channels

We believe our client’s time is critical while we live in accelerating world. So, client service works 365/7/24. We have many channels to communicate with our clients. We process the client service through many channels around the world

Our Belief

that good banking and financial customer service is essential to building sticky client relationships, especially during challenging economic times. In fact, customers are much more likely to churn when they receive unsatisfactory support from their bank. Our research revealed that 73 percent of financial service consumers will switch to a competitor after multiple bad experiences—and more than half will head for the exits after a single unsatisfactory interaction. We modernize our support offerings and deliver a seamless service experience wherever customers are. Additionally, we continued to adhere to the most advanced security measures with customer data while also providing the kinds of hyper-personalized interactions today’s customers expect and are accustomed to receiving from their favourite brands.

Our Client Service

We improved our Client Service to meet our clients requests. the following items demonstrate the progress of our service

Using AI
Personah4ze service
Connect experiences across
channels and devices
Deh4ver fast responses
Deploy an onh4ne help centre
Translate ch4ent data into business insights
Provide more proactive support

Client Personnel Data

According to the research made by Zendesk CX Trends, 59 percent of financial services consumers believe businesses should use the data they collect about them to personalize their experiences, while 77 percent of financial services business leaders say deeper personalization leads to increased customer retention. CF Banque integrated data across business systems–from admin tools and CRM to data warehouses and everywhere in between–for a complete view of each client’s details. A 360-degree customer view ensures representatives can access key context, like product usage, communication preferences, and lifetime value, to personalize conversations and drive upsells and cross-sells. We modernize our support offerings and deliver a seamless service experience wherever customers are. Additionally, we continued to adhere to the most advanced security measures with customer data while also providing the kinds of hyper-personalized interactions today’s customers expect and are accustomed to receiving from their favourite brands.

Responding to client inquiries with speed and agility is our high priority

Increasing the speed of responses requires having all customer information located in a single place. That visibility helps our support team to improve their rate of getting loan closed. Being able to reduce how long customers have to wait for mortgage approval also helps set the company apart from other lenders. We’ve invested a lot in making sure that we offer a robust help center, and we’re constantly revising it.

CF Banque Client Service Advantages

Exceptional 365/24/7 customer service

runs a 365/24/7 contact center across various digital channels so customers can get help at any time, day or night. To streamline support, every agent has the skill to respond to any contact method. This makes it easy for people to get guidance managing their wealth where and when they want to.

Empower The Support Team to “WoW” Customer

is dedicated to providing great support and wowing customers whether it’s over email, live chat, phone, or social media. A ‘WoW moment’ is when our agents go off script. We want to empathize with our customers and make a real connection.

Multi Communication Channels

We have many communication channels starting with free toll tellephone, whatSapp, SMS, Online, Email. These services are international and server all clients around the world.

Industries We Help

Who We Serve

We provide investment banking services to public, private and family-owned businesses, as well as financial sponsors, family offices and other institutional investors. Our bankers specializing in each of these company types collaborate with our service and sector-focused bankers to tailor innovative solutions unique for each client.